Fees & Bookings
Clear information about session fees, Medicare rebates, and how to book — so you can focus on what matters.
How to book
The booking process differs depending on whether you're a client or a therapist. Choose the pathway below that applies to you.
Choose your pathway
Clients seeking therapy send a short enquiry — Carmel will get back to you personally. Therapists seeking EMDR supervision or case consultation book directly online via Halaxy.
Share a little about yourself
Clients: briefly describe what you're looking for and when you're available. Therapists: select a session type and a time that suits you in Halaxy.
Confirm your appointment
Clients will hear back from Carmel directly — usually within one business day — to confirm a time. Therapists receive an immediate booking confirmation from Halaxy.
For Clients
Individual therapy & EMDR therapy. Online via Zoom or in person in Bowral, NSW.
Current availability
Carmel is currently accepting new clients. Monday & Wednesday — in person (Bowral). Tuesday & Thursday — telehealth only. Please enquire for current openings.
Carmel will get back to you personally — usually within one business day.
For Therapists
EMDR supervision and case consultation. Telehealth Australia-wide.
Book EMDR consultationCurrent fees
Fees are reviewed periodically. All fees are in Australian dollars (AUD) and are due at the time of your session.
Therapy & EMDR
EMDR Supervision & Case Consultation
Medicare & Mental Health Treatment Plans
If you have a Mental Health Treatment Plan (MHTP) prepared by your GP or psychiatrist, you are eligible for a Medicare rebate on sessions with Carmel. The rebate applies to up to 10 individual sessions per calendar year (additional sessions may be available in some circumstances — discuss with your GP).
To access Medicare rebates, you'll need to bring your MHTP referral to your first session, or have it sent to Carmel directly. Sessions are billed and rebated through Medicare's Online Claiming system. Please contact your GP to discuss whether a Mental Health Treatment Plan is appropriate for you.
Carmel is also a WorkCover NSW Accredited Practitioner and can see clients with approved WorkCover claims. Please mention this when making your booking.
Appointment policy
Cancellation & rescheduling
If you need to cancel or reschedule an appointment, please do so with as much notice as possible. A minimum of 48 hours' notice is required to avoid a cancellation fee.
Appointments cancelled or not attended within 48 hours of the scheduled time may incur a late cancellation fee. This fee is not eligible for Medicare rebate.
Carmel understands that unexpected circumstances arise — please contact her as soon as possible if something comes up. She is happy to discuss the situation on a case-by-case basis.
Payment
Payment is due at the time of your session. Payments and Medicare rebates are processed securely through my booking system — Halaxy. Medicare rebates are processed at the time of payment where applicable.
Booking FAQs
Questions about booking, fees, or Medicare.
No. You can book directly with Carmel without a GP referral. However, if you wish to access a Medicare rebate on your sessions, you will need a Mental Health Treatment Plan prepared by your GP or psychiatrist.
Under the Better Access initiative, most people are eligible for up to 10 individual therapy sessions per calendar year with a Mental Health Treatment Plan. Your GP can refer for 10 sessions or refer for 6 sessions, after which they will need to review and re-refer for the remaining sessions.
Your GP and Medicare can advise on your specific entitlements. These can vary depending on your circumstances.
Yes. Medicare rebates apply to both in-person and telehealth sessions with Carmel, provided you have a valid Mental Health Treatment Plan.
Some private health funds include psychology or mental health cover in their extras policies. Whether you can claim will depend on your fund and level of cover. Please check with your insurer.
Note: You cannot claim both a Medicare rebate and a private health insurance rebate for the same session.
That's completely fine — you don't need to know in advance. Just book a standard client appointment. During your initial consultation, Carmel will discuss your situation and recommend the most appropriate approach, which may or may not include EMDR.
Take the next step
Clients, send Carmel a short enquiry and she'll be in touch. Therapists, book directly online or contact me via this link.
Still have questions? Contact Carmel before booking.